Soft-Works (UK) Limited recognised for outstanding commitment to Customer Service in top industry award

Soft-Works (UK) Limited has been recognised for its outstanding commitment to customer service, playing a significant role in helping software manufacturer Access Accounting win a top industry award. Access Accounting was voted ‘Financial Software Provider of the Year’ by its customers at the recent Real FD/CBI FDs’ Excellence Awards, held in London. The company beat off competition from 11 other providers including SAP, Microsoft, Sage, Exchequer and Pegasus.

Real FD, a leading magazine for the accounting industry, invited financial directors to rate their satisfaction with the quality of their core financials system and the level of support provided by the vendor. Access Accounting was praised by FDs for the software’s ease of use and flexibility as well as the quality of the customer support delivered by its reseller partners. Larger clients highlighted the professionalism of the implementation process, with the publication proclaiming Access Accounting to be an all-round winner.

John Beech, MD for Access Accounting commented, “We have a very strong network of reseller partners who share our vision to produce the software that every user will positively recommend. This award represents the voice of our customers and we thank Soft-Works (UK) for their hard work and commitment to providing the best service possible, both in terms of support and software implementation. It’s fantastic to see financial directors praising the quality of our partners so highly.”

Keturah Prior, Director for Soft-Works (UK) Limited, commented, “We’re delighted to have been recognised for playing an important part in winning this award. We place great emphasis on supporting our customers throughout the whole software change process as well as providing aftercare for the lifetime of the system. It is hugely rewarding to receive recognition for this.”

(Article published May 07)

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