Sparkworld Limited

Sparkworld wholesale has a distribution arm covering half the country and two large retail sites in the South West. The wholesale arm distributes new, end-of-line and manufacturers graded appliances on a regular weekly drop with their own vehicles.

Sparkworld deal directly with most major manufacturers and normally hold a stock of £1.2 million in its warehouse in Devon. They pride themselves in giving good product advice with a no-nonsense approach. If you can see the product in store, then you can take it away, they have no hang-ups about selling the display item so the customer can have what they want.

Recognising a need to update their trade counter and back-office systems, Soft-Works (UK) Limited were asked to establish the best way forward for them. By using the knowledge that Soft-Works had of the Access Dimensions system and their experience of providing solutions to similar businesses, they worked closely with their software developer and Sparkworld to provide a tailored solution. This included a bespoke front-end to the Sales Order Processing Entry screen to offer postcode look-up functionality, enhancements to the Quick Customer Entry screen and recording the method of delivery, payment type, etc.  After consultation and gaining a good understanding of their requirements, the back-office processes were configured to offer exactly what Sparkworld required to assist them in creating a faster and more efficient solution.

Marian Crausaz, Managing Director of Sparkworld said, “We recognised a need to update our trade counter and back-office systems. As a supplier of white goods, our policy is - see it, buy it, take it away!  To do this we needed a system that could offer a quick way of dealing with customers at the counter and at the same time offer full integration to our back-office accounts team. After consultation and gaining a good understanding of our requirements, our new Access Dimensions system was configured to offer exactly what we needed providing us with faster and more efficient processes”.

One Year on...

“The Access Dimensions system has been running for a year now and we are absolutely delighted with how it is going,” said Marian. “Our system is so fast that although we have a database of more than 10,000 customers we can call up an individual customer’s details in seconds".

“We also have an up-to-the-minute record of our stock so when a customer or one of our retailers wants something we can source it quickly. That helps us with our philosophy that customers can see it, buy it, and take it away.”

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